Service, Support and Calibration
A full range of support options for your Cirrus noise monitoring system
At Cirrus Environmental we take great pride in our high standards of Service, Support & Calibration. Our in-depth knowledge of the Cirrus Noise Monitoring Systems enables us to guide users through the operation of the equipment and rapidly solve any technical problems as well as allowing us to offer a wide range of Service, Support & Calibration options.
With many years' combined experience in the field of acoustics we can give advice on the most suitable equipment and measurement techniques for any project. Acoustics is a complex subject, and we are always pleased to discuss the principles, technologies and techniques of environmental noise measurement with anyone interested - from expert to layperson.
Please call us on 01723 891722 or email sales@cirrus-environmental.com if you need any further information.
Maintenance Services
The Basic Maintenance service includes:
> Full annual scheduled maintenance and recalibration of each NMT, including written reports and calibration certificates.
> Unlimited technical support by telephone and email during office hours.
> Remedial maintenance on-site, with parts and labour provided at no extra cost (subject to Terms and Conditions).
> Call-out typically within one working week.
> Back-to-base repairs for serious failures.
> Includes the costs of frequently-replaced parts such as microphones, windshields and batteries.
A single fixed maintenance cost, which can be spread throughout each year, guards against any unforeseen costs that may otherwise be incurred for maintenance call-outs, parts and labour. Annual recalibration is essential for all measuring equipment where the validity of data must be justified.
System Assurance
In unattended monitoring systems, failures caused by unforeseen circumstances such as power failure, damaged cables, telephone line faults and vandalism can often go unnoticed for long periods: until valuable data is discovered to be lost.
To provide assurance that the NMT system is always functioning, it is contacted at regular intervals (typically twice per week) and the integrity of the data and diagnostics verified according to a comprehensive checklist.
If any problems are detected corrective actions are carried out immediately - including on-site maintenance where necessary - and the customer is informed.
System Assurance is suitable for installations where the NMTs can be contacted via dial-up telephone lines, or where the host PC can be securely controlled remotely via the internet. System Assurance must be used in conjunction with Basic Maintenance (above).
Data Management
In some cases, users of NMT systems do not have the time or expertise to carry out the day-to-day operation of the noise monitoring system such as running software, gathering data and preparing reports.
It can be inconvenient for users to install software or operate telephone connections to NMTs - particularly due to tight security on corporate networks.
The Data Management service undertakes these tasks on behalf of the customer: measurement data is downloaded routinely, prepared into the appropriate format and made available to the end-user at required intervals. Data can be provided in raw database form, or as a document ready for printing and archiving.
It can be sent by email, made available for download from a secure internet server, or sent by surface mail as printed matter or on CD.
All data gathered by Cirrus Environmental on behalf of customers is held in the strictest confidence and is encrypted for storage. On the occasions when data is not available (for example due to planned or unplanned maintenance or a fault condition) the customer is informed promptly.
Data Management must be used in conjunction with System Assurance (above).
